Your Advisor will not be able to view your Equitable Client Access account nor will they be able to request a reset on your behalf.
If you have forgotten your password or if you get locked out of your account:
Contact Equitable Life’s Customer Service at 1-800-668-4095.
Operating hours are:
Monday to Thursday: 8:30 a.m. – 6 p.m. ET
Friday: 8:30 a.m. – 5 p.m. ET.